Our Products
Enterprise-grade software solutions built for performance, scalability, and reliability.
Heldesto
Help Desk Management System Software
About Heldesto
Heldesto is an enterprise-grade Help Desk Management System designed to streamline customer support, ticket resolution, and service workflows. Keeping in view the assorted requirements and demands of our honored clientele, we are competent to render the Heldesto Help Desk Management System to our customers, ensuring support tickets are handled using advanced techniques and a robust framework.
Developed by Techvardhan, a trusted service provider of management software, training services, and database services since 2023 in Pune, Maharashtra. Heldesto helps organizations maintain high customer satisfaction through timely resolution and clear SLA compliance.
Key Features
Ticket Management
Receive, prioritize, and assign support tickets from a single unified ticketing queue.
SLA Monitoring
Track response and resolution times against configured SLAs, with alerts for near-breach incidents.
Knowledge Base
Provide self-service help articles to clients and internal SOP guidelines to agents.
Multi-Channel support
Consolidate requests from email, web portals, chat, and phone calls into one ticketing queue.
Agent Dashboard
Give support personnel visibility into their assigned queue, task lists, and histories.
Reports & Feedback
Monitor agent performance, daily resolution ratios, and trigger customer satisfaction surveys.
Technical Specifications
| Category | Help Desk Software |
| Group | Management Software |
| Deployment Model | Cloud-Based / On-Premise / SaaS |
| Operating System | Windows 10/11, Web-browser compatible (cross-platform) |
| Support Availability | 24/7 Premium Support (Email, Phone, Chat) |
| Service Duration | 1 Year (Subscription-based, monthly billing available) |
| Uptime SLA | 99.9% Guaranteed Uptime SLA |
| Maximum Users | Unlimited support agents and end-user devices supported |